GLS contact options
At GLS, we offer both private and business customers numerous contact options to resolve issues quickly and easily. Whether contacting GLS by phone, email or via our online contact form - we are always there for our customers. Our various contact options ensure that you will always find the right channel for your needs. Below are all the options for contacting GLS Germany.
GLS contact options for private customers
Whether you need information about your parcel shipment or want to track an expected parcel, we are here for you. Contact GLS Parcels and one of our customer advisors will take care of your request. Our customer service team is available by email or via our online contact form and will help you quickly and efficiently.
GLS contact options for business customers
Do you need more information about our GLS services for business customers or do you have an open question or concern? Then get in touch with us and we will support you with your enquiry. The GLS customer service team is available by phone, e-mail or via our online contact form to help you quickly and efficiently.
Contact options for private customers
Parcel recipients
Do you need help with tracking your parcel, problems with delivery or changing delivery details? Check the status of your parcel online at any time. You can find answers to the most frequently asked questions about receiving parcels in the FAQ for consignees.
Our support team is also available to answer any further questions you may have: email
Private senders
Do you need help preparing your shipments or do you have questions about shipping rates and options? Find out more about our various shipping options and rates in the FAQ for shippers.
If you have any problems with a shipment you have posted, please contact us by e-mail at
Questions about sending or receiving parcels?
Our extensive FAQ Service Centre will help you to quickly find answers to frequently asked questions. Many issues can already be clarified there without you having to contact us directly. Take a look at our FAQs to find the right solution straight away.
Contact options for business customers
Business customer shipper
FAQ-Centre --> Ship parcels as business customer
Become business customer
Contact form
GLS ParcelShop partner
FAQ-Centre --> ParcelShop partner
Become ParcelShop-Partner
Contact form
Fulfilment
Transport partner
FAQ-Centre --> How to become transport partner
Become transport partner