Helpful information with GLS
Here you will find all the important information about GLS - whether it's about prices, the latest news, practical downloads or customer service support. You've come to the right place! Take a look at our FAQs and find immediate answers to your questions. Those who are curious can browse through our glossary and discover exciting insights into the world of logistics and GLS.
Most frequently asked questions regarding GLS
How do I get in touch with GLS customer service?
If you have any questions that we have not been able to answer in our FAQs, then take a look at our contact overview page. There you will find the right contact option for your topic.
What can I do if my parcel is damaged?
If a parcel is damaged, there are various ways to solve the problem, depending on your role as sender or recipient. As the recipient, you can refuse to accept the parcel when it is handed over - the parcel will then be returned to the GLS depot and the sender will be informed. As the sender, you can contact us in writing. Für die Bearbeitung benötigen wir die Empfänger- und Absenderadresse, die geschätzte Schadenshöhe, eine Inhaltsbeschreibung des Pakets sowie Fotos der Beschädigung. Please use our contact form and we will deal with your request as quickly as possible.
Where can I find jobs at GLS?
At GLS you will find exciting job vacancies throughout Germany in a wide variety of areas in logistics, sales, marketing and many other areas. Discover what it means to work at GLS Parcels and find exciting vacancies. Discover job vacancies now!
Parcel redirection – stay flexible
It's that easy: Redirect and pick up the parcel in 3 steps
- Enter your parcel number or track ID in the parcel tracking. Here you can see at a glance when the expected delivery date is and if you have delivery options.
- If the button "Change delivery options now" is displayed for your parcel number in the parcel tracking, then you can select your delivery options after clicking on the button.
- Select a flexible delivery option and let us redirect the parcel to a GLS ParcelShop or a GLS Depot near you, for example. We will store your parcel for up to 8 working days at the ParcelShop and at the GLS Depot before returning it to the sender.