Parcel collection & parcel drop-off at the ParcelShop

Sometimes it happens that your parcel is not delivered to your local ParcelShop. There can be various reasons for this: On the one hand, it could be due to the planned route of the delivery van or the fact that your nearest ParcelShop is not in the driver's delivery area. The ParcelShop's opening hours can also play a role, for example if the operator was on his lunch break at the time of delivery. Space problems could also be a reason, for example if the ParcelShop is already full or your parcel is too large for the available storage space. If your parcel was not dropped off at your local ParcelShop, we apologize for any inconvenience caused.

When picking up your parcel and dropping it off at the ParcelShop, you should make sure that you can identify yourself. Your identity card is of course the best option. Alternatively, you can also show another official identification document, such as your passport or driver's license. If you are picking up a parcel for someone else, you should make sure that you have a power of attorney with you. The authorized person must also show an ID.

We will store a parcel that we have delivered to the ParcelShop for 8 working days from the following day. Working days = Mondays to Fridays.