Private customer glossary
At GLS, we offer both private and business customers numerous contact options to resolve issues quickly and easily. Whether contacting GLS by phone, email or via our online contact form - we are always there for our customers. On the following page you will find all the options for contacting GLS Germany.
As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer. Up-to-date information on Corona virus measures and ensuring of parcel logistics and operations can be found on our information page about the Corona virus.
In our private client download area you will find the most important documents at a glance. For example, you can download the power of attorney for collection with just one click.
It is possible to ship firewood in a parcel if you follow a few tips on packaging. You can find out how to pack your firewood so that everything goes smoothly during shipping here.
If we were unable to deliver your parcel, we will leave a notification card with all the important information about the location and shipping status of your parcel. This will tell you whether it has been left with a neighbour, taken to the ParcelShop or a new delivery attempt has been made. What new benefits does it bring?
Reliable, fast and safe - that's how you want your parcel delivery to be. At GLS, we make sure that parcel delivery runs as smoothly as possible so that you and your customers are completely satisfied. What do we do for this?
The parcel status indicates where your parcel is currently located. To expedite parcel receipt, here is an overview of the most important information.
You can easily configure and pay for your parcel labels directly online using our online franking service.
The following payment options are available:
- PayPal
- Credit or debit card