Return Solutions
A return solution includes all the processes and tools necessary to handle a return from the customer to the retailer efficiently, customer-friendly, and transparently. This includes creating and providing the return label, selecting the return method (e.g., GLS ParcelShop or collection), digital tracking of the shipment, and flexible integration options for online shops or warehouse management systems. GLS offers business customers tailored return strategies that seamlessly integrate into their logistics processes. The entire return handling process is optimised to minimise effort and costs while maximising customer satisfaction. The GLS return process is thus an integral part of a well-thought-out e-commerce strategy.
From Shipping to Returns – All in One!
With us, you receive not only fast and reliable delivery but also a customised returns strategy. This allows you to perfect your customers' shopping experience! Whether you prefer an open or restrictive return policy, whether you want to display it prominently or discreetly – the choice is yours! And the best part: You only incur costs if a package is actually returned.
Choose Your Ideal Returns Strategy
With the right returns strategy, you make it especially easy for your customers to return goods while simultaneously creating efficient processes within your company. GLS offers you flexible solutions that seamlessly integrate into your existing shop and shipping workflow.
Explore our return solutions:
- You can include the return label directly in the shipping package.
- Or offer your customers the option to generate a return label in your webshop.
- Link to your personalised GLS return page from your webshop.
- Alternatively, you can manually create return labels in your GLS shipping system.
Returns Without Detours – Thanks to the GLS ParcelShop Network
Offer your customers maximum flexibility when returning their orders – with returns via one of more than 9,000 GLS ParcelShops and ParcelStations across Germany. Customers who wish to return goods can conveniently drop off their package at a nearby location, and we will return it to you promptly. It couldn’t be easier! Our ShopReturnService ensures that returns are processed quickly, flexibly, and conveniently for your customers. Whether in the city or countryside – thanks to the dense GLS network, the nearest ParcelStation or ParcelShop is usually nearby. Long opening hours and short distances make GLS return solutions particularly convenient, significantly increasing customer satisfaction. For you as a retailer, this means: fewer inquiries, more efficient return processes, and a professional service that takes your return management to the next level.
Join the Network!
Do you run a retail store and want to benefit from additional walk-in customers? Become a GLS ParcelShop partner and integrate your own ParcelShop directly into your retail space. This increases foot traffic, enhances visibility, and provides a sought-after service in your area. Getting started is simple – we support you every step of the way.
Other Interesting GLS Services for Your Returns Strategy
Pick&ShipService
With Pick&ShipService, we collect shipments directly from a third-party location (e.g., supplier or warehouse) and deliver them to your customers. This saves detours, time, and logistics costs.
Discover Pick&ShipService
Pick&ReturnService
Pick&ReturnService allows you to collect returns directly from customers or a third party and return them to your warehouse – ideal for time-sensitive or bulky returns.
Discover Pick&ReturnService
Simple Returns for Recipients
Simple returns can be a selling point. That’s why many retailers offer returns through multiple parcel service providers. Zalando also wants to make returns as convenient as possible for its recipients: Zalando customers can return their packages at one of our 9,000 GLS ParcelShops and ParcelStations – easily identifiable by the GLS logo on their return label. Further information about return solutions for recipients can be found in our GLS private customer area Receiving parcels.
Handle Returns with GLS!
Become a GLS business customer and benefit from a powerful return logistics system tailored to your needs. Our GLS return service offers not only a flexible return process but also a reliable infrastructure for efficiently handling every return – from the customer back to your warehouse.
Whether a standardised solution or a return strategy customised to your shop: With GLS, you retain full control, reduce effort, and simultaneously increase customer satisfaction. Choose a well-thought-out system that grows with you – and turn your return handling into a competitive advantage.
Become a GLS business customer!
